From the moment a potential patient picks up the phone or walks through the door, your staff set the tone for everything that follows. Friendly, knowledgeable, and professional team members create a welcoming atmosphere that builds immediate trust and confidence, making patients feel valued and comfortable right from the start.

But great interpersonal skills alone aren’t enough. In today’s competitive dental market, it’s essential that your front-of-house and sales teams also possess strong selling abilities. It’s one thing to be friendly – it’s quite another to skillfully guide patients through their options, address concerns, and confidently convert enquiries into booked consultations and treatments.